IT Support

IT Helpdesk Support Agent

We are seeking an enthusiastic and customer-focused IT Helpdesk Support Agent to join a growing team based in the mighty Waikato. You will be responsible for delivering high-quality technical support and assistance, ensuring client IT systems and devices run efficiently and effectively. This is a great opportunity to develop your skills in a dynamic and supportive environment.

Responsibilities:

• Handle support requests received via phone, email, and ticketing platforms
• Identify, diagnose, and resolve a wide range of hardware and software issues
• Guide users through troubleshooting steps in a clear and easy-to-follow manner
• Accurately log support interactions and maintain detailed records
• Escalate advanced or unresolved issues to the appropriate technical teams
• Support ongoing improvements to IT support procedures and workflows

Requirements:

• 1–2 years of experience in a helpdesk or service desk role, preferably supporting retail or fuel industry environments
• Good working knowledge of Windows operating systems, basic networking, and POS hardware/software
• Strong interpersonal and communication skills with a customer-first mindset
• Comfortable working under pressure and managing multiple tasks in a fast-paced setting
• Willing and able to be part of a rotating on-call roster when needed

Why Join Us:

• Be a key member of an expanding team supporting critical services
• Gain hands-on experience with a variety of retail and fuel industry technologies
• Explore opportunities for career advancement into onsite support, field technician, or project roles
• Benefit from a competitive salary and a workplace culture that values growth and collaboration

Ready to elevate your IT career? We’re eager to connect with you!