Tradestaff Payroll | Tradestaff

What day is pay day?

Pay day is every Thursday.

Tradestaff's pay week is Monday to Sunday. You get paid for the previous week's work every Thursday providing you have submitted your hours worked and had them approved by your site supervisor.

Why haven't I been paid?

You will always be paid on Thursday for hours you have worked the previous week. If you haven't been paid, it could be due to one of the following things:

  • You have not submitted your timesheet and had your hours authorised in time to meet the week's pay processing cut-off. You will get paid in the next pay run that we process. Your local branch consultants can tell you when this will be.
  • If you think there is an issue with your bank account, please contact us on 0508 40 40 40 and ask for the person who looks after payroll for your branch.

What if I haven't been paid as much as I thought or more than I thought?

This could be for a few different reasons:

  • Wages paid to you are always a nett amount after tax has been deducted. Tax is always deducted as per IRD's calculations.
  • Have you got any government agency controlled payments coming out of your pay? These could include child support, court fines and student loans among others. Tradestaff is required to make deductions that we are instructed via different government agencies. We cannot decide to stop these deductions for you. You will need to talk to the government agency concerned and they then notify us of any changes to deductions.
  • Have you completed your timesheet accurately with the correct hours that you worked? If you have been overpaid or underpaid it could be that your timesheet is not correct. It may be you worked on 2 separate assignments in the week previous, and only one timesheet has been submitted and approved for payment. Check how many hours have been authorised and if this is different to what you expected, contact your local branch consultant and they can advise the next steps to take. If the hourly pay rate, or an allowance is different to those listed on your Confirmation of Temporary Assignment, contact us on 0508 40 40 40 and ask for the person who looks after payroll for your branch.

Who do I contact if I haven't been paid or haven't been paid as much as I thought I would?

Contact us on 0508 40 40 40 and ask to speak to the person who looks after payroll for your branch.

What do I do if there is no-one to sign my timesheet on site?

Contact your branch consultant and they will tell you what to do.

How do I update my bank account details?

This can be done by:

  • Dropping a note in your branch drop box with your full name, bank account number and your signature.
  • Emailing payroll@tradestaff.co.nz with your full name and bank account number.
  • Ringing your branch and asking them to send you a text they will get you to reply to with your new details.
  • Going into your branch and filling in a 'change PIF' form.

Whichever way you choose to change your bank account details, this must be done by Monday night if you want your pay to go into your new account that coming Thursday.

I think I've been taxed at the wrong rate!

If you think you've been taxed at the wrong rate please contact us on 0508 40 40 40 and ask for the person who looks after payroll for your branch.

How do I change my Tax Code?

You can:

  • Complete a new IR330 and return it to your local branch. You can download this form from the Inland Revenue website or your local branch will have a copy you can complete.
  • You can also email payroll@tradestaff.co.nz and they will help you.

I've opted out of Kiwisaver but the deductions are still going through? Why?

IRD rules stipulate that for the first 2 weeks of new employment, an employer must deduct Kiwisaver contributions. These can be ceased 2 weeks after beginning a role. You can claim any deductions made back from IRD when you complete your annual tax return.

Please note: If you have advised us you are a Kiwisaver member, and then provide us with opt out forms, we cannot action these until we have confirmation from IRD. If you are unsure what is happening with your deductions, please contact us on 0508 40 40 40 and ask for the person who looks after payroll for your branch.

How does holiday pay work?

You accrue 8% of the amount you are paid as holiday pay. This can be used whenever you are not on an assignment or are on holiday and wish to receive it. You can apply for your holiday pay by simply filling in a form in your local branch or down-loading the form from our website. You can also note on your weekly timesheet the days you wish to get holiday pay paid for. Holiday pay CANNOT be paid out for a day when you are working as this is not allowed under current legislation.

Entitlement to sick leave and bereavement leave

If you have worked for us for 6 months you will have an entitlement but you must be working on a current assignment and be due to be working on the days you are asking to have the leave paid for. You can apply for this kind of leave in the same way you apply for Holiday pay. See above "How does holiday pay work?"

How do I terminate my employment with Tradestaff?

You simply need to complete a form at your local branch, or down load this from our website, complete it and send it to us. You will be made inactive on our system and will be paid out all your outstanding holiday pay.

How do I know if I am entitled to payment on a statutory holiday?

If you would have been at work on an ongoing assignment on the day a statutory holiday falls had it not been a holiday, then you will be paid for that day at the normal rate of pay that you would normally receive and for the usual number of hours you would have worked. If you would not normally have been at work, then you will not be paid.

How do I get an Earnings Certificate so I can put in my tax return?

You contact IRD who can provide this for you.